Careers at Comfort Monster

At Comfort Monster Heating & Air, we believe that happy technicians make happy customers. We’re not your typical HVAC company—we’re building something different. We combine cutting-edge technology, a fun and supportive culture, and a relentless focus on customer satisfaction to deliver a better experience for both homeowners and our team.

From real-time communication apps to well-stocked company vans, we give our technicians the tools they need to succeed. We are obsessed with innovation, efficiency, and doing the job right the first time. If you’re looking for more than just a job—if you’re looking for a career with purpose, growth, and appreciation—you’ve found your next team.

Qualifications:

• At least 5 years experience in repair, maintenance, troubleshooting, installation and correcting diverse HVAC service issues preferred.
• EPA universal certification required.
• Excellent customer service skills with desire to exceed customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Valid driver’s license with clean driving record required.
• Ability to pass drug test(s) as required by company.
• Ability to pass background check
• Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.

Major Functions:

• Maintaining, diagnosing, and repairing electronic, mechanical, and electrical components of heating, ventilation, and cooling (HVAC) units.
• Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.
• Maintaining proper stock, parts, tools, and safety equipment in the vehicle.
• Ability to work independently in a timely manner, with the job done correctly the first time.
• Strong technical knowledge of electronic invoicing, payroll clockin/clockout and material recording.
• Understanding company pricing, generating appropriate customer invoice at HVAC job site, and electronically processing credit card payments.
• Obtaining customer electronic signature at completion of job and confirming correct customer information, including email address.
• Documenting all installed HVAC equipment upon arrival: make, model, serial number, type of fuel, etc.
• Diagnosing diverse service issues, obtaining any replacement parts, and calibrating system to manufacturer’s recommendations.
• Explaining any issues and needed service to customer.
• Participating in company-provided training opportunities on latest industry technologies.
• Identifying and closing potential opportunities for additional business (newer system, service contracts, and additional services).
• Periodically working on-call for after-hours and weekend emergency service (approximately one week out of eight), with advance scheduling.

Other Requirements:

• Observing all company procedures and safety rules.
• Maintaining accurate time records and send to payroll when required.
• Working as part of our team to ensure customer satisfaction.
• Performing other business tasks as requested by a manager.

Company Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

We can’t wait to meet you!

This Company Describes Its Culture as:

• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Team-oriented — cooperative and collaborative

Pay Frequency:

• Weekly

Schedule:

• Monday to Friday
• On call

Typical end time:

• 5PM

Typical start time:

• 8AM

Job Type: Full-time

Pay: $30.00 – $34.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• HVAC: 5 years (Required)

License/Certification:

• Drivers License (Required)
• EPA Type II (Required)

Work Location: In person

Comfort Monster is searching for an experienced HVAC installer able to work on residential change-outs and to surprise and delight every customer with the best service experience they have ever had. You will be primarily responsible for leading the replacement air conditioning and heating units, including furnaces, condensing units, heat pumps, humidifiers, split systems, and packaged units.

Qualifications:

• 5+ years’ experience in installation of residential HVAC units.
• HVAC certifications strongly preferred.
• Good analytical skills and attention to detail, with ability to read and interpret plans and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Ability to train and/or manage an installation helper.
• Valid driver’s license and clean driving record.
• Ability to pass drug test(s) as required by company.
• Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.

Major Functions:

The HVAC Residential Installer is responsible for the following:

• Replacing or newly installing electronic, mechanical, and electrical components of heating, ventilation, and cooling units for residential customers.
• Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.
• Maintaining proper stock, parts, tools, and safety equipment in the vehicle.
• Participating in company-provided training opportunities on latest industry technologies.

Other Requirements:

• Observing all company procedures and safety rules.
• Maintaining accurate time records and send to payroll when required.
• Working as part of our team to ensure customer satisfaction.
• Performing other business tasks if requested by a manager.

Company Benefits:

• Major Medical
• Dental
• Vision
• Short term Disability
• Long term Disability
• Life Insurance
• Paid Time Off for Holidays/Vacation
  

Employee Ownership We encourage each other to always “think like an owner.” We believe that what’s best for the customer will ultimately be good for the company.