Careers at Comfort Monster

Join the Raleigh Team That’s Changing the Industry

In case you want to be sure you heard right: Yes, we’re that HVAC company that gives our people stock options.

Comfort Monster is different. We’re not ones to follow all the “rules” of the heating & air conditioning business just because that’s the way it’s always been done.

Have you spent your time and energy building great HVAC expertise but found yourself frustrated by outdated thinking and processes? Do you think you could do a better job for your commercial or residential customers if you had the right kinds of support from your employer?

If that’s you, we want you to join us.

Our mission at Comfort Monster Heating & Air is to surprise and delight every customer with the best service experience they have ever had in their homes. We do it by thinking big, taking care of our people, and using technology everywhere we can— We continually press for better efficiency and demand that everything we do is driven by our values and the best interests of our customers.

You can be a part of a team that customers love, have fun at work, and enjoy the following benefits:

  • Monster with hat and tabletCompetitive Pay
  • Industry-Leading Benefits
  • Leading Technology
  • Training and Growth Opportunities
  • Fun & Respectful Culture
  • Company Breakfast and Team Meeting Every Tuesday Morning
  • Quarterly Gain-Sharing Program
  • Newest Vehicles
  • Sharp and Comfortable Uniforms

Sound like the perfect opportunity? We think so, too. Join the Comfort Monster team—We are looking for the best of the best. 

You Can Be a Monster!

Jumpstart your career at Comfort Monster.

We are looking for team players who work hard and inspire others to be better. We have leading benefits and the best culture in the industry. Working at Comfort Monster is more than a job. It’s a career and a family.

Browse available careers at the bottom of this page.

Current Openings

Residential HVAC Installer/Mechanic

Comfort Monster is searching for an experienced HVAC installer able to work on residential change-outs and to surprise and delight every customer with the best service experience they have ever had. You will be primarily responsible for leading the replacement air conditioning and heating units, including furnaces, condensing units, heat pumps, humidifiers, split systems, and packaged units.

Qualifications:

  • 5+ years’ experience in installation of residential HVAC units.
  • HVAC certifications strongly preferred.
  • Good analytical skills and attention to detail, with ability to read and interpret plans and manuals.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Ability to train and/or manage an installation helper.
  • Valid driver’s license and clean driving record.
  • Ability to pass drug test(s) as required by company.
  • Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.

Major Functions:

The HVAC Residential Installer is responsible for the following:

  • Replacing or newly installing electronic, mechanical, and electrical components of heating, ventilation, and cooling units for residential customers.
  • Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
  • Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.
  • Maintaining proper stock, parts, tools, and safety equipment in the vehicle.
  • Participating in company-provided training opportunities on latest industry technologies.

Other Requirements:

  • Observing all company procedures and safety rules.
  • Maintaining accurate time records and send to payroll when required.
  • Working as part of our team to ensure customer satisfaction.
  • Performing other business tasks if requested by a manager.
Apply Now

Dispatcher and Customer Service Representative

Comfort Monster is searching for an experienced dispatcher with excellent customer service skills, able to support commercial and residential technicians in our mission to surprise and delight every customer with the best service experience they have ever had. You will be primarily responsible for answering calls from clients, documenting call details, scheduling technicians, and following up with clients to ensure accurate billing, quality service, and prompt payment.

Qualifications:

  • 1-3 years’ experience in a dispatcher position.
  • High school diploma or GED.
  • HVAC industry experience strongly preferred.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Ability to multi-task and prioritize. Flexibility to switch tasks mid-stream as needed.
  • Ability to type quickly and accurately, with good spelling.
  • Experience with Service Titan dispatch system a plus.
  • Experience with residential permit management a plus.

 

Major Functions:

The Dispatcher and CSR is responsible for the following:

  • Answering all incoming phone calls promptly, minimizing missed calls, and responding to any voicemails or missed calls as quickly as possible.
  • Listening calmly, speaking professionally and warmly, and communicating clearly with clients and technicians.
  • Recording details of client concerns and scheduling technicians to respond to service calls, based on technician availability/distance and service call urgency.
  • Creating purchase orders for technicians as needed.
  • Calling clients to request feedback on the quality of our service.
  • Calling clients to inquire about payment status for overdue invoices and processing credit card payments.
  • Periodically be available for after-hours and weekend emergency service dispatching (approximately one week out of eight), with advance scheduling.

Other Requirements:

  • Maintaining accurate time records and send to payroll when required.
  • Working as part of our team to ensure customer satisfaction.
  • Consulting with management on ways to improve and standardize dispatching processes and to improve customer experiences.
  • Performing other business duties if requested by a manager.
Apply Now