Careers at Comfort Monster

Join the Raleigh Team That’s Changing the Industry

In case you want to be sure you heard right: Yes, we’re that HVAC company that gives our people stock options.

Comfort Monster is different. We’re not ones to follow all the “rules” of the heating & air conditioning business just because that’s the way it’s always been done.

Have you spent your time and energy building great HVAC expertise but found yourself frustrated by outdated thinking and processes? Do you think you could do a better job for your commercial or residential customers if you had the right kinds of support from your employer?

If that’s you, we want you to join us.

Our mission at Comfort Monster Heating & Air is to surprise and delight every customer with the best service experience they have ever had in their homes. We do it by thinking big, taking care of our people, and using technology everywhere we can— We continually press for better efficiency and demand that everything we do is driven by our values and the best interests of our customers.

You can be a part of a team that customers love, have fun at work, and enjoy the following benefits:

  • Monster with hat and tabletCompetitive Pay
  • Industry-Leading Benefits
  • Leading Technology
  • Training and Growth Opportunities
  • Fun & Respectful Culture
  • Company Breakfast and Team Meeting Every Tuesday Morning
  • Quarterly Gain-Sharing Program
  • Newest Vehicles
  • Sharp and Comfortable Uniforms

Sound like the perfect opportunity? We think so, too. Join the Comfort Monster team—We are looking for the best of the best. 

You Can Be a Monster!

Jumpstart your career at Comfort Monster.

We are looking for team players who work hard and inspire others to be better. We have leading benefits and the best culture in the industry. Working at Comfort Monster is more than a job. It’s a career and a family.

Browse available careers at the bottom of this page.

Current Openings

Residential HVAC Installer/Mechanic

Comfort Monster is searching for an experienced HVAC installer able to work on residential change-outs and to surprise and delight every customer with the best service experience they have ever had. You will be primarily responsible for leading the replacement air conditioning and heating units, including furnaces, condensing units, heat pumps, humidifiers, split systems, and packaged units.

Qualifications:

  • 5+ years’ experience in installation of residential HVAC units.
  • HVAC certifications strongly preferred.
  • Good analytical skills and attention to detail, with ability to read and interpret plans and manuals.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Ability to train and/or manage an installation helper.
  • Valid driver’s license and clean driving record.
  • Ability to pass drug test(s) as required by company.
  • Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.

Major Functions:

The HVAC Residential Installer is responsible for the following:

  • Replacing or newly installing electronic, mechanical, and electrical components of heating, ventilation, and cooling units for residential customers.
  • Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
  • Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.
  • Maintaining proper stock, parts, tools, and safety equipment in the vehicle.
  • Participating in company-provided training opportunities on latest industry technologies.

Other Requirements:

  • Observing all company procedures and safety rules.
  • Maintaining accurate time records and send to payroll when required.
  • Working as part of our team to ensure customer satisfaction.
  • Performing other business tasks if requested by a manager.
Apply Now

HVAC Service Manager

HVAC Service Manager

Comfort Monster is seeking a Service Manager to operate the residential and commercial service division of our company. Our new service manager will focus on high quality of service, treat employees and customers with respect and simply do the right thing. Comfort Monster does installation, maintenance and replacement of HVAC equipment with the largest portion of our business in the residential service work area with a goal to continue rapid growth in our commercial service division. Comfort Monster is looking for a service manager to bring ideas and be able to execute in order to improve company performance in our service division.
Job Description:

Hands-on service manager with about 10 technicians reporting. This position will involve some field leadership activities with technicians. Ability to estimate time and labor for jobs and schedule techs to cover jobs. Provides support, guidance and training to field personnel who perform on-site routine services; including installation, repair and maintenance of HVAC equipment. Coordinates schedules with CSR’s, measures efficiency and monitors field employees’ quality of work. Supports and enforces compliance of all applicable company policies and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Ensure our team of Service Technicians are properly trained and provide the best quality service to our clients. “Surprise and Delight Every Customer”. Problem solve issues with our clients and technicians daily. Provides estimates and prepares maintenance agreements to commercial customers. Determine costs; help prepare quotes for service repairs and replacement projects as needed. Reviews all electronic invoices and purchase orders daily. Maintain accurate service technician electronic time records daily and send to payroll when required. Ensure daily service technician KPI’s are met with the ability to suggest adjustments are made when necessary.

Job Requirements:

3-5 years HVAC service supervisory experience
Minimum of 10 years HVAC experience
Stable employment history that supports loyalty to previous employers
EPA Certified Required
OSHA 10 hour certified strongly preferred
Nate certified strongly preferred
H1,H2 and H3 license strongly preferred
Valid Driver’s License with clean record
Proficient in repair of residential and commercial HVAC equipment
Good analytical skills and attention to detail, with ability to read and interpret plans and equipment manuals.
Excellent customer service skills required with desire to exceed customer expectations.
Be available to be oncall nights or weekends, on a rotating basis, to service emergency needs of our customers.
Must be able to pass drug test(s) as required by company
Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces.
Observe all company procedures and safety rules
Work as part of our team to ensure customer satisfaction
About the Company:

Comfort Monster is a HVAC company that’s fun, honest, and treats its customers and employees like family. Our Values – We encourage, teach, hire and fire by our values. If you don’t share our values, opportunities are plentiful at other companies.
Company Benefits:
Major Medical
Dental
Vision
Short term Disability
Long term Disability
Life Insurance
Paid Holidays
Paid Vacation
Employee Ownership – Our employees are granted stock options after their first 90 days. We encourage each other to always “think like an owner.” We believe that what’s best for the customer will ultimately be good for the company.

Apply Now

Residential HVAC Service Technician

Residential HVAC Service Technician

Comfort Monster is a HVAC company that’s fun, honest, and treats its customers and employees like family. Our Values – We encourage, teach, hire and fire by our values. If you don’t share our values, opportunities are plentiful at other companies.

Job Description:

Comfort Monster is searching for experienced HVAC technicians able to work on commercial and/or residential equipment and to surprise and delight every customer with the best service experience they have ever had. You will be primarily responsible for repairs and maintenance to a variety of equipment including but not limited to: refrigeration, air conditioning, electric motors, heating units, heat pumps, hermetic compressors, light commercial furnaces, boilers, burners, intake and exhaust fans, economizers, humidifiers, capacity controls, semi-hermetic compressors, split systems, flame safeguard controls, air compressors, air driers, and packaged units.

Qualifications:

Five+ years’ experience in repair, maintenance, troubleshooting, installation and correcting diverse HVAC service issues.
HVAC Nate certifications strongly preferred.
EPA universal certification required.
Excellent customer service skills with desire to exceed customer expectations.
Ability to work independently in a timely manner, making sure job is done correctly the first time.
Valid driver’s license with clean driving record required.
Ability to pass drug test(s) as required by company.
Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.
Major Functions: The HVAC Service Technician is responsible for the following:

Maintaining, diagnosing, and repairing electronic, mechanical, and electrical components of heating, ventilation, and cooling units for either commercial or residential customers.
Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.
Maintaining proper stock, parts, tools, and safety equipment in the vehicle.
Ability to work independently in a timely manner, with the job done correctly the first time.
Strong technical knowledge of electronic invoicing, payroll clockin/clockout and material recording.
Understanding company pricing, generating appropriate customer invoice at job site, and electronically processing credit card payments.
Obtaining customer electric signature at completion of job and confirming correct customer information, including email address.
Documenting all installed equipment upon arrival: make, model, serial number, type of fuel, etc.
Diagnosing diverse service issues, obtaining any replacement parts, and calibrating system to manufacturer’s recommendations.
Explaining any issues and needed service to customer.
Participating in company-provided training opportunities on latest industry technologies.
Identifying potential opportunities for additional business (newer system, service contracts, and additional services).
Periodically working on-call for after-hours and weekend emergency service (approximately one week out of eight), with advance scheduling.
Other Requirements:

Observing all company procedures and safety rules.
Maintaining accurate time records and send to payroll when required.
Working as part of our team to ensure customer satisfaction.
Performing other business tasks if requested by a manager.

Company Benefits:

Major Medical
Dental
Vision
Short term Disability
Long term Disability
Life Insurance
Paid Holidays
Paid Vacation
Employee Ownership – Our employees are granted stock options after their first 90 days. We encourage each other to always “think like an owner.” We believe that what’s best for the customer will ultimately be good for the company.

Apply Now

Customer Care Representative and HVAC Technician Coordinator

Join the team that’s changing the HVAC industry! You’ll be the right kind of person if:

  • You are a team player and can step into multiple roles without losing focus
  • You are organized and steady but thrive on change
  • You can make good decisions quickly (helpful hint: We always take great care of our customers and each other.)
  • You are both curious and capable of quickly learning more about the heating & air industry (and ideally you already have some amount of experience.)
  • You are comfortable with technology
  • You LOVE helping people

Your primary role will be to:

  • Answer business and residential customer phone calls to develop rapport and trust
  • Schedule the right technicians to help make customers more comfortable while minimizing technician drive time
  • Communicate professionally with customers via email and chat
  • Gather appropriate information and place follow-up phone calls to help customers
  • Interact with software to order parts, enter purchase orders, and follow up to make sure all repairs are scheduled– All with excellent attention to detail

If you can do all that, you will be rewarded with:

Click below or send resume/cover letter to: operations@comfortmonster.com

We can’t wait to meet our next Comfort Monster team member!!

Apply Now