Careers at Comfort Monster

You Can Be a Monster!

Jumpstart your career at Comfort Monster.

We are looking for team players who work hard and inspire others to be better. We have leading benefits and the best culture in the industry. Working at Comfort Monster is more than a job. It’s a career and a family.

Browse available careers at the bottom of this page.

Current Openings

Residential HVAC Installer/Mechanic

Comfort Monster is searching for an experienced HVAC installer able to work on residential change-outs and to surprise and delight every customer with the best service experience they have ever had. You will be primarily responsible for leading the replacement air conditioning and heating units, including furnaces, condensing units, heat pumps, humidifiers, split systems, and packaged units.

Qualifications:

  • 5+ years’ experience in installation of residential HVAC units.
  • HVAC certifications strongly preferred.
  • Good analytical skills and attention to detail, with ability to read and interpret plans and manuals.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Ability to train and/or manage an installation helper.
  • Valid driver’s license and clean driving record.
  • Ability to pass drug test(s) as required by company.
  • Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.

Major Functions:

The HVAC Residential Installer is responsible for the following:

  • Replacing or newly installing electronic, mechanical, and electrical components of heating, ventilation, and cooling units for residential customers.
  • Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
  • Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.
  • Maintaining proper stock, parts, tools, and safety equipment in the vehicle.
  • Participating in company-provided training opportunities on latest industry technologies.

Other Requirements:

  • Observing all company procedures and safety rules.
  • Maintaining accurate time records and send to payroll when required.
  • Working as part of our team to ensure customer satisfaction.
  • Performing other business tasks if requested by a manager.

Company Benefits:

  • Major Medical
  • Dental
  • Vision
  • Short term Disability
  • Long term Disability
  • Life Insurance
  • Paid Time Off for Holidays/Vacation

Employee Ownership – Our employees are granted stock options after their first 90 days. We encourage each other to always “think like an owner.” We believe that what’s best for the customer will ultimately be good for the company.

Apply Now

Residential HVAC Service Technician

Residential HVAC Service Technician

Comfort Monster is a HVAC company that’s fun, honest, and treats its customers and employees like family. Our Values – We encourage, teach, hire and fire by our values. If you don’t share our values, opportunities are plentiful at other companies.

Job Description:

Comfort Monster is searching for experienced HVAC technicians able to work on commercial and/or residential equipment and to surprise and delight every customer with the best service experience they have ever had. You will be primarily responsible for repairs and maintenance to a variety of equipment including but not limited to: refrigeration, air conditioning, electric motors, heating units, heat pumps, hermetic compressors, light commercial furnaces, boilers, burners, intake and exhaust fans, economizers, humidifiers, capacity controls, semi-hermetic compressors, split systems, flame safeguard controls, air compressors, air driers, and packaged units.

Qualifications:

  • Five+ years’ experience in repair, maintenance, troubleshooting, installation and correcting diverse HVAC service issues.
  • HVAC Nate certifications strongly preferred.
  • EPA universal certification required.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Valid driver’s license with clean driving record required.
  • Ability to pass drug test(s) as required by company.
  • Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.

Major Functions:

  • Maintaining, diagnosing, and repairing electronic, mechanical, and electrical components of heating, ventilation, and cooling units for either commercial or residential customers.
  • Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
  • Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.
  • Maintaining proper stock, parts, tools, and safety equipment in the vehicle.
  • Ability to work independently in a timely manner, with the job done correctly the first time.
  • Strong technical knowledge of electronic invoicing, payroll clockin/clockout and material recording.
  • Understanding company pricing, generating appropriate customer invoice at job site, and electronically processing credit card payments.
  • Obtaining customer electric signature at completion of job and confirming correct customer information, including email address.
  • Documenting all installed equipment upon arrival: make, model, serial number, type of fuel, etc.
  • Diagnosing diverse service issues, obtaining any replacement parts, and calibrating system to manufacturer’s recommendations.
  • Explaining any issues and needed service to customer.
  • Participating in company-provided training opportunities on latest industry technologies.
  • Identifying potential opportunities for additional business (newer system, service contracts, and additional services).
  • Periodically working on-call for after-hours and weekend emergency service (approximately one week out of eight), with advance scheduling.

Other Requirements:

  • Observing all company procedures and safety rules.
  • Maintaining accurate time records and send to payroll when required.
  • Working as part of our team to ensure customer satisfaction.
  • Performing other business tasks if requested by a manager.

Company Benefits:

  • Major Medical
  • Dental
  • Vision
  • Short term Disability
  • Long term Disability
  • Life Insurance
  • Paid Time Off for Holidays/Vacation

Employee Ownership – Our employees are granted stock options after their first 90 days. We encourage each other to always “think like an owner.” We believe that what’s best for the customer will ultimately be good for the company.

Apply Now

Residential HVAC PM Technician

Comfort Monster is a HVAC company that’s fun, honest, and treats its customers and employees like family. Our Values – We encourage, teach, hire and fire by our values. If you don’t share our values, opportunities are plentiful at other companies.

Job Description:

Comfort Monster is searching for HVAC technicians who will be able to surprise and delight every customer with the best service experience they have ever had.

You will be primarily responsible for performing regular maintenance and recognizing potential performance issues on residential HVAC systems in Raleigh.

Qualifications:

  • At least one year experience in repair, maintenance, troubleshooting, installation and correcting diverse HVAC service issues preferred.
  • EPA universal certification required.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Valid driver’s license with clean driving record required.
  • Ability to pass drug test(s) as required by company.
  • Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.

Major Functions:

  • Maintaining, diagnosing, and repairing electronic, mechanical, and electrical components of heating, ventilation, and cooling units.
  • Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
  • Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.
  • Maintaining proper stock, parts, tools, and safety equipment in the vehicle.
  • Ability to work independently in a timely manner, with the job done correctly the first time.
  • Strong technical knowledge of electronic invoicing, payroll clockin/clockout and material recording.
  • Understanding company pricing, generating appropriate customer invoice at job site, and electronically processing credit card payments.
  • Obtaining customer electronic signature at completion of job and confirming correct customer information, including email address.
  • Documenting all installed equipment upon arrival: make, model, serial number, type of fuel, etc.
  • Diagnosing diverse service issues, obtaining any replacement parts, and calibrating system to manufacturer’s recommendations.
  • Explaining any issues and needed service to customer.
  • Participating in company-provided training opportunities on latest industry technologies.
  • Identifying and closing potential opportunities for additional business (newer system, service contracts, and additional services).
  • Periodically working on-call for after-hours and weekend emergency service (approximately one week out of eight), with advance scheduling.

Other Requirements:

  • Observing all company procedures and safety rules.
  • Maintaining accurate time records and send to payroll when required.
  • Working as part of our team to ensure customer satisfaction.
  • Performing other business tasks as requested by a manager.

Company Benefits:

  • Major Medical
  • Dental
  • Vision
  • Short term Disability
  • Long term Disability
  • Life Insurance
  • Paid Time Off for Holidays/Vacation

Employee Ownership – Our employees are granted stock options after their first 90 days. We encourage each other to always “think like an owner.” We believe that what’s best for the customer will ultimately be good for the company.

Apply Now

Customer Care Team Manager at Comfort Monster Heating & Air

Join the team that’s changing the HVAC industry! You’ll be the right kind of person if: 

  • You either have HVAC industry experience or are willing to learn quickly what you need to know
  • You can manage people to work to their best potential to do great work with high job satisfaction while minimizing “drama”
  • You can work independently and without direct supervision. 
  • You are a team player and can step into multiple roles without losing focus
  • You are organized and steady but thrive on change
  • You can make good decisions quickly (helpful hint: We always take great care of our customers and each other.)
  • You can self-train with adequate info/materials 
  • Writing messages professionally comes naturally to you
  • You can quickly read messages for important details
  • You are very comfortable with computers 
  • You LOVE helping people!

Your primary role will be to:

  • Manage our existing team of customer care representatives and recommend / implement changes as necessary to take excellent care of our customers
  • Answer business and residential customer phone calls to develop rapport and trust
  • Schedule the right technicians to help make customers more comfortable while minimizing technician drive time
  • Communicate professionally with customers via email, chat and other lead sources
  • Gather appropriate information and place follow-up phone calls to help customers
  • Interact with and recommend changes to our software 
  • Take primary responsibility for the success of our customer care team as the company grows

If you can do all that, you will be rewarded with:

Send resume and cover email highlighting why we should hire you to: CCR-jobs-11@comfortmonster.com   

We can’t wait to meet our next Comfort Monster team member!!

Apply Now