You may not necessarily expect it with every company, but it’s definitely your prerogative to make sure you understand what is going on with your equipment and you have the knowledge to make a good decision to have it fixed. What your service tech is telling you should make sense and should coincide with the problem you are seeing with your system. To make sure you get the most value from your service call, you might read our guide to a successful HVAC appointment.
Should I expect my service technician to explain what he’s doing and show me the problem?
You may not necessarily expect it with every company, but it’s definitely your prerogative to make sure you understand what is going on with your equipment and you have the knowledge to make a good decision to have it fixed. What your service tech is telling you should make sense and should coincide with the problem you are seeing with your system. To make sure you get the most value from your service call, you might read our guide to a successful HVAC appointment.