residential

Heat Pump Repair

When your heat pump needs repair in Raleigh our friendly heat pump repair technicians are only a phone call away. Give us a call or submit our online form and we’ll get you scheduled quickly and efficiently.

Heat pumps draw heat from the surrounding air. They tend to work great in areas like Raleigh that have moderate winters and hot summers. However, a heat pump in need of repair can waste a lot of energy and cause additional damage. Our experts are industry trained in heat pump repair and have years of experience solving a variety of heat pump problems. If your heat pump is broken, contact us and we’ll get it fixed fast.

Raleigh Heat Pump Repair with Simple, Transparent Pricing

When you choose us to repair your broken heat pump, we know it’s important to understand what your options are and exactly what it will cost to fix. We invest in honest, friendly people and the best technology to deliver the best service possible.

  • Multiple Heat Pump Repair Options
  • Best Heating Repair Value in Town
  • Customer Education (we’ll explain how your heat pump works and what the problem is.
  • Fast Heat Pump Repairs
  • Heat Pump Maintenance and Performance Options
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Our Promise to You

No Salespeople

When other companies send glorified salespeople to repair your heat pump, your simple repair can quickly turn into a full heat pump replacement. At Comfort Monster our trained heat pump repair technicians are paid a salary — so they are only focused on doing the right thing and earning your trust as a customer for life.

No Commissions

Other companies pay their employees extra bonuses when they recommend replacing a system, so unfortunately it isn’t always needed. Our first promise to you is that we will make sure your system actually needs replacing, and if it doesn’t, we’ll recommend the appropriate repair.

Honest Experience and Advice

Troubleshooting and repairing heat pumps is often challenging. The obvious issue is often not the only issue and without proper heat pump experience from your service company you may find yourself calling for service over and over again. We take pride in the relationships we build with our customers and getting the right repair done right the first time.

Before You Call, Try These Quick Fixes

Check your Thermostat

Your thermostat will protect your HVAC system by using a delay between heat and cooling mode. You expect to be able to just increase the temperature a few degrees and the heat pump will come on, but you may not realize the “lockout” from your thermostat will prevent that from happening. It’s usually only a 5 minute delay, but make sure your settings are set for heating and you have the set temperature above the indoor temperature a couple degrees and then wait a little while. If “heating” is blinking it normally means it is in the delay period. When it goes solid and you still don’t have any heat after a few minutes, give us a call.

Check the Circuit Breaker

Heat pumps use auxiliary heat strips to help heat your house when it’s very cold outside. These heat strips use a lot of energy and can cause your heat pump breaker to trip. Locate your breaker panel and look for the breaker labeled “heat”. It’s often one of the larger breakers — 30 to 60 amps. If the breaker is tripped, try turning it off and back on again. You will probably still need to call us, but you might get some temporary heat in the mean time.

Check the Filters

Air flow is very important to any central HVAC system. Bad things happen when airflow is reduced below the design specifications. On a heat pump running in heat mode, 3 things in particular. 1) Increased refrigerant pressure. The high side pressure can be elevated which causes additional compressor load and wear, or excessively elevated which will trigger a high pressure shut down. 2) Heat strip burn out. The auxiliary heat strips will overheat and the life may be reduced. 3) Blower life. The blower moves the warm air through your home. Reduced airflow creates additional blower load that will increase your power usage and reduce the life of your blower.

Try Emergency Heat

Most heat pumps use auxiliary heat strips (some have a furnace) to help heat your house when it’s very cold outside or the heat pump (stage 1 heat) isn’t working. These heat strips use a lot of energy but can be used to provide temporary heat to your home if the heat pump is not working properly. Each thermostat is different but there should be a setting called “aux heat” or “emergency heat.” We don’t recommend using emergency heat for a long period of time, due to the cost, but it will work well to keep your house a comfortable temperature while we are on our way to help.

HVAC Repair

Common Heat Pump Repairs

What does it do?

Breakers and fuses are used to prevent the unit from pulling too much power or starting a fire when there is a short or a mechanical failure. Breakers are usually resettable, but fuses are not.

Why did it fail?

Breakers will permanently fail and need replacing with frequent resetting and extreme power surges, while fuses must be replaced every time they fail.

Will it fail again?

Breakers and fuses normally last the life of the unit if no issues occur. They often will repeatedly need resetting or replacing as a unit’s life is ending.

What does it do?

Capacitors work as batteries that store up power to give a motor a boost of power when starting up. They are also used in the same way for compressors.

Why did it fail?

Just like batteries, capacitors wear down and become weak over time. They can also explode when there is a power surge.

Will it fail again?

Capacitors are designed to last about 10 years but are very fragile and can fail in a few years with high unit usage or poor maintenance.

What does it do?

The defrost control tells the compressor to unload its heat into the outdoor coil when it freezes over in the winter during heat pump operation. Defrosting should only take a few minutes.

Why did it fail?

The defrost control has a circuit board and remote sensor that are easily damaged by overuse and power surges. They will wear out over time.

Will it fail again?

With proper usage and maintenance, the defrost control should continue to operate properly for the remaining life of the unit.

What does it do?

Refrigeration reversing valves are located in the outdoor condenser and are used in heat pumps only.  The reversing valve changes the direction of Freon flow to change the unit from A/C to heat mode.

Why did it fail?

Refrigeration reversing valves most commonly fail from age and overuse.  Power surges and lightning strikes can also damage valves.

Will it fail again?

Refrigeration reversing valve are designed to last the lifetime of the unit with proper maintenance and usage.

What does it do?

The thermostat is the main control for the unit. It senses the air in the building and turns the heat or the A/C on to keep the air at a comfortable temperature inside the building.

Why did it fail?

Thermostats commonly fail with age or from power surges. Older thermostats will need their batteries replaced regularly to keep working.

Will it fail again?

Thermostats are designed to last about 10 years before the circuitry begins to go bad.

The Comfort Monster Heat Pump Repair Experience

1. Request a Free Estimate

Contact us online, text us, or call us at 919-MONSTER to request a free installation estimate. You will speak with a friendly Customer Care Rep (CCR) to find a time that works within your busy schedule.

2. Receive an Arrival Call

Your professionally-trained technician will call you when they are on their way to your home, so you know exactly when they will be arriving.

3. See unit options & upfront prices

Once the technician arrives, they will talk to you about your comfort needs and do the necessary calculations to find the A/C unit that is right for you. You will see the unit installation price upfront, so there are no surprises! Need financing? We’ve got you covered.

4. Install within 24 hours

Our install scheduling crew tries to make sure the installation you purchased happens as soon as possible according to your schedule. If it can’t happen within 24 hours, then we make it a priority to schedule it for the next closest time slot.

5. Give us feedback

Finally, we’ll ask for your feedback on how we did so we can make sure you were 100% satisfied. And if you’re not? Let us know, we’ll make things right!

More Information

MonsterCare™ Complete Guide

Learn about the best preventive maintenance plan in the Raleigh area!

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Complete HVAC Replacement Guide

Read everything you need to know about buying a new HVAC system.

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