The Comfort Monster Heating System Repair Experience
1. Request a Diagnostic
Contact us online, text us, or call us at 919-MONSTER to request an appointment when we can come to your home and diagnose your issue. You will speak with a friendly Customer Care Rep (CCR) to find a time that works within your busy schedule.
2. Receive an Arrival Call and Text
Your professionally-trained technician will call you when they are on their way to your home, so you know exactly when they will be arriving. In addition, you will get a text message and/or email (depending on your preferences) with a recent photo of your technician, so you can see who to expect, and a link to our tracker where you can view their route as they drive to your home.
3. Learn about options from a trustworthy technician
Once your technician arrives, they will examine your system, talk to you about your comfort needs and create estimates for any work that might be needed to get your system going or recommended to keep it humming reliably. We provide lots of information, and we love to answer questions!
At Comfort Monster, your tech’s performance is based on how well they take care of you — and NEVER on selling you things you don’t need.
4. Choose the fix for your system and get scheduled
When your system can be fixed right on the spot, we can go ahead and do that as soon as you’ve made a decision about what you want to do.
But your system is made up of many parts that are unique to that specific make and model, so we may need to order the correct part and schedule a time to come back and fix it as soon as we can get our hands on the part. In some cases we can put a temporary fix in place to keep you comfortable while waiting, and in other cases we might offer to lend you space heaters or window air conditioners (based on availability, MonsterCare members get priority for those).
5. Give us feedback
Finally, we’ll ask for your feedback on how we did so we can make sure you were 100% satisfied. And if you’re not? Let us know, we’ll make things right!