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I had a great experience with Comfort Monster this winter. My heat was out during one of the really cold spells we had. I went on their website and requested service around 2:30 in the afternoon, and their customer service agent called.
Just had my first experience with Comfort Monster and it was all it had been cracked up to be. From initial inquiry through service call and payment -- the emphasis on technology was noticeable and awesome (including the text message telling me that the technician had just pulled up at my house!). Props for bringing a tired industry a fresh face!
We were very pleased with Comfort Monster's attention to detail, thorough cleaning, & system check. With other companies, we have never received such detailed reports/explanations. We were also pleased that they reported our old system seems to be in generally good shape. We highly recommend them!